Refund & Returns Policy – Maison Enigma

At Maison Enigma, we strive to ensure your satisfaction with every purchase. However, we do not accept returns for change of mind.

Returns are only accepted if:

  • You received a damaged product, or

  • You received the wrong item

Please contact us within 2–3 working days of receiving your order to report the issue.

To request a return, email us at masion.enigma@gmail.com with:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

Once approved, we’ll arrange a replacement or refund, depending on the situation.

For questions or concerns, feel free to reach out:
📧 masion.enigma@gmail.com
📞 0334-9986860 / 0339-2009202

Thank you for shopping with Maison Enigma – your lifestyle destination.